Through collaboration with consulting company Travel Click, the research team gathered a sample of 178 hotels representing various companies and brands within the United States. Research results demonstrate that TripAdvisor ratings as well as the number of reviews had positive relationship with the average size of each online booking transaction. T

La historia de una joven empleada qual lucha por mantener el equilibrio entre su vida personal y el trabajo se ha convertido en un fenómeno mediático en Japón, un país conocido por su cultura por adicción al trabajo. Por BEN DOOLEY“Ha sido un paso adelante pero todavía no es suficiente”, ha declarado el viceministro do

notion of reputation so that our intuitions about it are not completely useless. I think a good definition is this: Alice's reputation of Bob is her expectation of the results of future interactions with Bob. If these interactions are mainly economic in nature, then we can represent Alice's reputation of Bob by a graph with the horizontal axis labe

Hotels are increasingly shifting their online review strategy from passive listening to proactive engagement through management responses. This study investigates the joint effects of management responses and online reviews on hotel financial performance. Based on a large unique dataset of 22,483 management responses to 76,649 online consumer revie

Hotels are increasingly shifting their online review strategy from passive listening to proactive engagement through management responses. This study investigates the joint effects of management responses and online reviews on hotel financial performance. Based on a large unique dataset of 22,483 management responses to 76,649 online consumer revie